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Frequently Asked Questions

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How do I get my credentials after purchase?

Your credentials are sent automatically to the email you used during checkout within a few minutes. Check your spam folder if you don't see it.

My credentials are not working, what do I do?

Use the Chat tab to request a credential replacement. You are allowed up to 2 replacements per month per service. Our AI agent can handle replacements instantly.

How long does my subscription last?

Subscription duration depends on your plan (1, 3, or 6 months). Lifetime plans never expire. Check your order email for your exact expiry date.

What is a shared account?

A shared account means the login is used by a limited number of users simultaneously (usually 1 slot per person). Do not change the password or account settings.

Can I get a refund?

Please open the Chat tab and tell our support agent you'd like a refund. Our team will handle it as quickly as possible.

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support@anexly.us

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