Support Center
Help with an order, a login or a replacement. Chat with us right here, or reach the team by email, Telegram or Discord.
Chat with us
Live AI support 24/7 plus our human team: the assistant answers in seconds and hands you to a person when you need one.
Other ways to reach us
Email
support@anexly.us
Best for order questions. Include your order number or the email you ordered with.
Telegram (opens in a new tab)
@anexlyshop
Message the team on Telegram from your phone or desktop.
Discord (opens in a new tab)
Anexly community server
Join the server to ask questions and follow announcements.
How support works
One conversation from question to fix. You can follow every ticket in the chat or in your account.
Tell us what you need
Open the chat or send a message. Mention the product and the email you ordered with.
Get an answer straight away
Our AI assistant answers in seconds, and can check your tickets once you confirm your email with a code.
A person takes over when needed
Anything the assistant cannot solve becomes a ticket for our support team, who reply by email.
Replacements under warranty
If a login stops working, contact support and we'll issue new credentials within 24 hours.